Frequently Asked Questions

Everything you need to know about your skincare journey with The Formularx.

Are your products suitable for sensitive skin?

Yes, our formulas are developed with dermatological science in mind. We prioritize pH-balanced, fragrance-free, and non-comedogenic ingredients to ensure they are gentle yet effective for sensitive skin types.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor your delivery status in real-time.

What is your return policy?

We offer a 15-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours of delivery for a replacement.

Are The Formularx products cruelty-free?

Absolutely. We are committed to ethical beauty and do not test any of our products or ingredients on animals at any stage of the production process.

Can I use multiple active treatments at once?

While our products are designed to be compatible, we recommend introducing one new active ingredient at a time to monitor skin tolerance. Always follow up with a broad-spectrum sunscreen during the day.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are processed through a secure, encrypted payment gateway.